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                                                   RECIPE FOR THE PERFECT ORDER

* Our new menu is released every Wednesday afternoon.

* Online ordering is available from Wednesday at 4pm until the following Monday at 10 am.  (Minimum order requires 1 entree) 

* SUBSTITUTIONS/SPECIAL REQUESTS:  We cannot accept substitutions, however for dishes that   
  have sauce, gravy, cheese garnish, or other garnishes, we can honor requests such as
   gravy/sauce on the side, extra gravy, omit gravy, cheese on the side, omit cheese, or omit
  veggies.  We'll do the best we can to honor special requests, but they are not guaranteed.

* A confirmation email will arrive in your inbox once the order has been submitted.  Please check spam/junk folders.  If you did not receive the confirmation email, then the order did not complete

* If you or someone you know would like to order, but don't have access to an electronic device,
  please call 315-352-8303 to place an order.  

* We prep, cook, and package ready-to-heat individual meals in microwaveable containers.  The
  containers are then packaged in bags along with the menu for the following week, and the
  bag(s) will have a label affixed with your last name.  The meals are fully cooked, cooled, then 
  stored in commercial coolers. Upon delivery, follow the reheat instructions on the label.

* Delivery times will vary from week to week based on the number of orders and most efficient
  delivery routes. You can call 315-352-8303 on Wednesday if you have any questions regarding
  your delivery. Our delivery drivers start at approximately 9am and are usually done by 45pm.
  Please Note:  We cannot guarantee a specific delivery time.  If you need your order by a specific
  time, please call 315-352-8303 by Monday and we'll do the best we can to make arrangements.

* We encourage clients to purchase our coolers for added convenience and secure delivery. Small
  coolers hold approximately 7 meals, large coolers hold approximately 12 meals, and both come
  with a pre-frozen ice pack. Please leave frozen ice packs in your cooler every delivery day. You must have ice packs frozen in the cooler. You are also welcome to leave out a cooler of your own also properly cooled.

* We WILL NOT leave orders outside without a cooler unless "Contact-less Delivery" is indicated on
  your order.  Please leave detailed delivery preferences in the "Add Delivery Instructions" in the   
  Delivery Method section during checkout.

* One of the perks of our service is we don't require contracts or commitments. Though many of our
  clients order weekly, you are free to order at your convenience. 

* We accept cash, checks, credit cards, and debit cards. If you selected delivery and plan to pay via
  cash or check, select "Manual Payment", and the delivery driver will collect payment upon
  delivery If you plan to pick up your order, cash, check, credit, or debit cards can be accepted at the
  Milton Ave pick up location.  If paying by cash or check, please indicate which payment method in
  the "Add Order Notes" at checkout. 

  NOTE:  If you plan to pick up your order from Sweet Dream Candy Shoppe or from 20|EAST,
accepted payments are credit cards, debit cards, or Chef Brian Gift Certificates.

* If you plan to use a gift certificate select "Manual Payment" and make sure to note the gift card
  number in the "Add Order Notes" section of your order.

* A $10 delivery fee applies to all delivery orders. (Example: 1 meal $15.75 + $10 delivery = $25.75
  total.)  If you order 10 meals or more, we will deliver for free!! Just enter promo code 10ORMORE.
  (Only entree orders count toward this promotion)


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